🏥 سياسة الخصوصية

Introduction

At Awafi App ("we," "us," or "our"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, protect, and share your information when you use the Awafi Patient App, Awafi Team App, and our website.

1. Information We Collect

1.1 Personal Information

• Account Information: Name, phone number, email, date of birth, gender, address
• Health Insurance Information: Policy number, insurance company name, coverage scope

1.2 Sensitive Medical Information

• Electronic Medical File: Examination results, diagnoses, medical analyses, prescriptions
• Medical History: Chronic diseases, allergies, previous surgeries
• Requested Services Data: Service type (home nursing, physiotherapy, baby care, pregnancy follow-up, psychiatry, cardiopulmonary rehabilitation, etc.)

1.3 Usage and Location Information

• Geographic Location: To deliver medical services to your home
• Usage Data: Your interaction with the app, requested services, booking times

1.4 Payment Information

• Payment Data: Credit/debit card details or other payment methods (processed through secure, certified payment processors)

1.5 Personal Care Services Information

• Data related to body care, nails, massage, fitness, and nutrition services

2. How We Use Your Information

2.1 Providing Medical Services

• Coordinating and delivering various medical services to your home
• Creating and managing your electronic medical file
• Enabling doctors and nurses to access your medical information to provide appropriate care

2.2 Processing Bookings and Payments

• Managing your reservations and appointments
• Processing payments and verifying health insurance

2.3 Service Improvement

• Analyzing app usage to enhance your experience
• Developing new services based on user needs

2.4 Communication

• Sending booking confirmations and reminders
• Notifications about service request status
• Special offers and information about new services (you can opt out anytime)

3. Sharing Your Information

3.1 With Healthcare Providers

Doctors, nurses, physiotherapists, and registered health centers, only to provide the requested service

3.2 With Insurance Companies

To verify your insurance coverage and process claims (with your consent)

3.3 With Technical Service Providers

Data hosting companies, payment processors, messaging and notification services (all committed to protecting your data)

4. Protecting Your Information

We take strict security measures to protect your data:

• Encryption: All sensitive data is encrypted during transmission and storage
• Access Control: Access to medical information is restricted to authorized professionals only
• Security Monitoring: Continuous monitoring systems to detect suspicious activity
• Standards Compliance: We comply with approved health data protection standards
• Training: Our team is trained in information security best practices

5. Your Rights

You have the following rights regarding your information:

• Access and Correction: Right to access your medical file and personal information and correct any inaccurate information
• Deletion: Request deletion of your information (subject to legal obligations to retain medical records)
• Sharing Control: Choose to consent or refuse sharing your information with specific parties
• Data Portability: Obtain a copy of your data in a readable format
• Withdrawal of Consent: Withdraw your consent to data processing at any time

6. Data Retention

• Medical Data: We retain your medical records according to local laws (typically 5-10 years from last service)
• Account Data: Retained as long as your account is active
• Payment Data: Deleted immediately after transaction completion (we do not retain full card details)

7. Children's Privacy

Our services are intended for adults. If you use the app to request services for children (such as baby care), you are responsible for providing their information and protecting their privacy. We do not collect information from children without parental consent.

8. Cookies

Our website uses cookies to remember your preferences, improve your experience, and analyze website usage. You can control cookies through your browser settings.

9. Changes to Privacy Policy

We may update this policy from time to time. We will notify you of any material changes via in-app notification or email message. Your continued use of the service after updates means you agree to the updated policy.

10. Consent

Important Note: This policy applies to Awafi Patient App, Awafi Team App, and our website.